If a patient is unable to log into the Digital 360 Health platform, follow the steps below to reset the account:
- Click the icon in the upper right-hand corner.
- Enter the patient information and select from the list.
- Click the button in the bottom left-hand corner of the patient profile. Based on account status, the button will show one of the following:
- Send Invite Message
- Resend Invite Message
- Reset Account
- After clicking the link in the email, the patient will be asked to verify their identity by entering their last name and date of birth before choosing a new password.
It can take up to 60 seconds for the system to send the message to the patient.